ANY abuse received via any communication platform to the support team will not be tolerated and will result in your account being put on hold. Just as the support team treat you with respect and will do all they can to resolve any issues they deserve the same respect in response.
Please refer to the Government link on Customers Abusive and Threatening for further information - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/118582/customer-conduct.pdf